How knowledgeable are you about the products and services your company has to offer? How familiar are you with your company’s policies and procedures? Effective customer service begins with knowledge – it’s important to know your business and in what instances you need to refer a customer to your manager. In this course, you will learn how to combine the basics of customer service that will help you interact well with your customers. Every customer interaction involves three important steps that need to be completed in order to satisfy customers. This course is designed to help you fully understand these three steps so that you will complete every customer interaction successfully, whether you handle customers in-person, by phone, online, or through self-service options.
