This interactive online course is presented in three modules:
Courtesies, Attitude, and Ethics
Listening for Understanding
3 Steps to Successful Customer Interaction
You will learn how to combine the basics of customer service, how to conduct yourself in first impression situations, speak and act courteously at all times, maintain a positive attitude, and act ethically and fairly with every customer you meet. It will also help you improve your listening skills, and teach you to complete every customer interaction successfully, whether you handle customers in-person, by phone, over the Internet, or through self-service options.
