Communication skills are frequently cited as the most important skills for supervisors. To be an effective supervisor, you must be able to communicate with all levels of the organization. Poor communication can have many negative consequences, such as poor performance due to lack of alignment on expectations, and conflicts between individuals. This module will cover some essential skills for communicating effectively, with a focus on communicating with your subordinates.
• Describe the elements required for effective communication
• List and describe the 7 Cs of effective communication
• Describe different communication methods and how to choose the best one
• Identify and describe common forms of nonverbal communication
• Describe how to listen effectively
• List general communication guidelines and skills for supervisors
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