"Who turned down the thermostat? Why is it so cold in here?" Individuals who respond to hot and cold calls made by uncomfortable building occupants must have a certain set of skills, including a thorough understanding of the heating/cooling system in question, training in problem-solving or troubleshooting techniques, and people skills. This interactive online course will discuss how to methodically approach cooling system-related complaints and problems, as well as desirable personality traits and useful problem-solving techniques for effective customer service representatives.
