Value represents the need of the customer, the voice of the customer. If companies don’t pay attention to value, they may end up with unhappy customers walking away from them, resulting in a low brand reputation. Lean thinking enables companies to understand what customers are willing to pay for. If it is of no value to customers, then it is considered waste. Waste consumes energy, money, and is of no value to the customer. This interactive online course provides an approach to how Value and Waste are perceived by customers and how to remove steps that do not create value, promoting only those activities that do provide value.
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Rosaida Cestari has a Bachelor of Science in Metallurgy and Materials Science Engineering from the Illinois Institute of Technology. She has over thirty-five years of experience in the Quality field of mass production companies. Mrs. Cestari’s expertise lies in developing quality systems under ISO 9001. She is a leader in problem-solving and process improvement techniques.Rosaida is skilled in Advance Product Quality Planning (APQP) process, Failure Mode and Effects Analysis (FMEA), and control plans. She is currently developing training material to standardize processes and improve efficiency.
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