How many times have you thought a problem was "fixed" only to have it happen again? This happens when only the symptoms, not the underlying, or root, causes, are addressed. Root cause analysis is a generic term used to describe various methods that can be used to find and eliminate root causes so problems do not recur. This module will describe the steps involved in a root cause analysis and some tools and methods that can be used.
• Define root cause
• Differentiate root cause, direct cause, and contributing cause
• Describe the basic steps involved in root cause analysis
• Identify and describe the characteristics of a good problem statement
• Describe some commonly used root cause analysis tools and methods
• Identify which methods work best for certain situations
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