A good project manager should apply processes, best practices, and tools to ensure that all aspects of development incorporate quality standards as a project's product is being produced. The project manager should always look to the past to garner lessons learned and apply that knowledge so as not to repeat history where negative impacts were sustained. This course shows how the Project Quality knowledge area promotes those processes, tools and techniques that assist the project team in planning, delivering and controlling the right levels of quality throughout all project development processes.

Materials in this class are based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide)