Operator Responsibilities: Communication

In an industrial facility, operators interact with various people, including other employees and contractors working inside the plant, and possibly customers and people from the surrounding community. The way operators communicate with other people can affect safety and plant production, as well as the image of the company. This course focuses on operator internal and external communication and the collection and use of operational data.

By the end of this course, you will be able to:

• Describe the components of a basic communication model
• Describe primary operator interpersonal responsibilities with the company, peers, supervisory personnel, personnel in other departments, and new operators
• Identify the four steps in an on-the-job training program for new operators
• Describe primary operator interpersonal responsibilities with customers and the community
• Describe operator responsibilities associated with scheduled readings, statistical process control (SPC) charts, sample and laboratory analysis reports, and logs
• Identify three characteristics of an effective relief