Problems arise in the workplace on a daily basis. Often times, they can be very difficult and time consuming to solve. Approaching the problem with a structured plan can help improve your efficiency, determine hidden causes, and increase the likelihood that your solution will actually fix the problem. This course illustrates key concepts using a step-by-step plan for a real world example, along with practical tools and strategies like the “5 Whys” technique, that you can use when troubleshooting problems in your workplace.
• The importance of having an organized problem solving plan
• Components of a problem solving plan
• How to organize evidence to identify the root cause of a problem
• Tools for discovering possible causes and solutions
