Meeting the needs and expectations of the customer is important in any successful product design. Waste, products with inconsistent-quality, and even a poor company reputation can lead to not meeting customer expectations. This course focuses on ways to discover the needs and expectations of the customer, the different categories of product features, and the importance of following established production procedures.
• How to discover customer needs and expectations
• Required, unimportant, and bonus features
• Lean manufacturing and waste
• Achieving consistency
• Brand perception
Industrial Libraries
- Continuous Improvement
- Convergence Industrial Maintenance Library
- Industrial Complete
- Industrial Maintenance
- Industrial Premium